Formerly know as The Must-Have Zone, we decided to change our brand name to a name we are more personally connected with.
14Candles/The Must-Have Zone is a family owned online store dedicated to finding quality innovative products that can add value to our customers' lives.
To us, the brand name 14Candles represents our family and unity. We have a little family tradition - all 3 of our beautiful children were born in the month of December, so every year we have a big family celebration for all of them with one big cake with all the candles on it. This year, we had a total of 14 candles :).
We work hard at making our customers as happy as can be so that our little business can grow, just like our children grow.
This is why we emphasize the following as our main pillars, or guidelines:
Unbeatable Customer Service
We believe that every customer deserves the best service possible. The service we like to get when shopping elsewhere. This is why any email we get is personally answered by one of our dedicated support reps as quickly as possible.
Your love for us is what makes our community possible. Each purchase you make is supported by our 100% Satisfaction Guarantee so that you’re worry-free.
Long Term Relationships
We believe that that after a purchase is made the customer-seller relations does not end, but rather that it just begins. We support our customers throughout the entire process, and continue to offer special discounts, first peaks at new products, and more.
Now, since you took the time to get to know us better, we'd like to help you join our family so you can get to know us even more!
So here's secret 5% discount code only few know about: SECRET5.
Enter it when you reach the check-out and get 5% off your entire order. :)